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Terms & Conditions


DEFINITIONS

"agreement" - the acknowledgement by "you" (the "buyer") and YO Portal Ltd trading as yo-box.eu (the "seller") to abide by the Terms & Conditions laid out below in the sale of goods from this website.

"YO Portal Ltd trading as yo-box.eu" - The "Company", "us", "we", "our", the "seller".
"customer" - "you", the "buyer", "your".
"the Website" – yo-box.eu the "site".
"carrier" – Royal Mail, Parcelforce, My Hermes, and any delivery service appointed by ourselves.
"price" - the cost of the product or service offered on our website.
"product" - the goods offered for sale on our website.
"checkout" / "shopping basket" - an electronic means of purchasing from our website.

 

CONDITIONS

1: Your statutory rights are in no way affected by these Terms & Conditions.
2: We may change the Terms & Conditions at any time, and in doing so, it is your responsibility to check what alterations have been made. Your continued use of this Site, after any such changes, will constitute your acceptance of the changes to these terms.
3: At our discretion we may change, terminate or suspend any part of this website, including any content.
4: Acceptance of your order shall be acknowledged by email (providing a valid email address is supplied) and will confirm name, delivery address, value of goods to be shipped and delivery.
5: Prices stated on the website include standard rate VAT costs where applicable.


PRICES

1: The price of the Goods shall be the Seller's price at the time of completion of the electronic transaction process or, where no price has been quoted (or a quoted price is no longer valid) the price listed in the Seller's published online price list current at the date of acceptance of the order. Where the Goods are supplied for export from the United Kingdom, the Seller's published export price list shall apply. All prices quoted are valid for 30 days only, or until earlier acceptance by the Buyer, after which time they may be altered by the Seller without giving notice to the Buyer.
2: The Seller reserves the right to amend prices to cover any change in its costs (including without limitation costs of labour, transport and services, and fluctuations in currency exchange rates and any tax, fee or charge imposed by any government or other authority) up to the date of dispatch of Goods to the buyer.
3: The price is exclusive of any applicable value added tax, which the Buyer shall be additionally liable to pay to the Seller.


PAYMENT

1: All prices are stated and payable in Pounds Sterling (GBP).
2: Payment may be made by credit or debit card through Pay Pal. You have the option of using our secure online ordering system or by telephone quoting your credit or debit card number.
3: No goods will be dispatched until funds have cleared. All goods remain the property of YO Portal Ltd until such time as the full amount has been received.
4: If an instance occurs when we cannot fulfil your order, we shall contact you with the offer of an alternative comparable product, or the option to cancel the order in part or full, and at such time a refund shall be given.
5: At no time will we store your credit or debit card details electronically or otherwise.
6: Should you make errors in entering your order, you will have a number of opportunities to correct it prior to finally confirming and submitting the order for us to fulfil.



PROMOTIONAL OFFERS/ VOUCHERS
1: To use your voucher code, simply enter the code in the field provided on the "Your Basket" page of the website.
2: The voucher code entitles you to the percentage specified, is not redeemable for cash or gift vouchers and is not available on express delivery charges.
3: The voucher cannot be used in conjunction with any other offer that may be running at the same time. 
4: The voucher is for single use, only one code may be used per transaction and will not be valid for more than one transaction.
5: Vouchers are valid only until date shown.
6: If any of the items purchased are returned reducing the balance under the original spend requirements to qualify for the discount, the value of the discount will be deducted from the refund.
7: This offer does not affect your statutory rights.

TAXES / DUTIES FOR OVERSEAS ORDERS

If local taxes or import duties are levied on your order this shall be the responsibility of the buyer and not YO Portal Ltd. We therefore recommend that you check with your local authorities prior to placing your order to avoid possible distress.


CANCELLATION POLICY

1: Under the Distance Selling Regulations you have the right to cancel your order for up to 14 working days after the day you receive the goods. We will give you a full refund of the purchase price of the goods once the items have been returned to us in a satisfactory unused condition.
2: You must advise us within this period of your decision to cancel the order either by written letter, telephone or email quoting your order number and your decision to return the goods.
3: Please return the unwanted items to us within 14 days after cancellation, in an unused and good condition, having taken reasonable care with it. You are responsible for the cost of returning the unwanted goods.
4: None of the above conditions apply to goods which are personalised or have been made to a special bespoke order.


RETURNS POLICY - FAULTY, DAMAGED OR UNSATISFACTORY PRODUCTS

1: If you are unhappy with an item when you receive it or if any of the goods are faulty or damaged, please return the item to us within 30 days unused.
2: You must advise us within 14 working days of delivery to return the order either by written letter, telephone or email quoting your order number and decision to return the items.
3: Where an item arrives damaged or faulty we will refund you the full cost of your order including the delivery charge within 15 days of receiving the returned product.
4: If you choose to return the package, you must obtain a returns number from the Customer Services by emailing info@yo-box.eu, then return the box with the contents in the same condition that they arrived. Failure to follow these steps will delay the refund process. The cost of returning the package shall be the responsibility of the buyer and not YO Portal Ltd unless the goods are faulty or incorrectly fulfilled to the order. In these circumstances we will pay you the cost of the return postage.
5: We cannot accept returns for any product that was specially ordered / bought in for your order unless they are faulty or damaged.
6: Please send all returned products to the address you are given when you receive your returns order number.


LIMITATION OF LIABILITY RISK

1: We cannot guarantee that our website will be available 100% of the time, and because of this any loss, financial or otherwise, will not be our responsibility.
2: Loss or damage caused by our website or email system, through error or virus, shall not be our responsibility, and no compensation shall be offered.
3: Any person, or persons, who do not agree to these terms and conditions, should refrain from using our website and services immediately.
4: We have the right to refuse service, without prejudice or reason.
5: The services we offer are only available to people over the age of 18 years, except by prior agreement.
6: We have the right to cancel any order up until the time of shipping, and if this is so, we shall refund any and all money paid in respect to that order, and offer no compensation in return for any reason.
7: We shall abide by the laws and regulations of the UK only, in any and all cases of legality.


COPYRIGHT TRADEMARKS

1: yo-box.eu, its name, layout, design, any code, text, graphics and logos shall remain the property of YO Portal Ltd and as such are protected by copyright and/or trademark.
2: All names and logos of products remain the property of their respective owners.
3: Any reproduction of material, in part or full, from our website is prohibited without prior consent.


GENERAL

1: Any amendments to this agreement shall be posted on our website, and shall include the date on which it was last amended.
2: If any part of this agreement is found to be void or unenforceable, it will be removed from the main body, and in doing so shall not detract from the rest of this document, which will remain valid.
3: Until the order is collected by the carrier, and in part, accepted by you, this shall be an enforceable document, and shall bind all parties.
4: This contract shall be construed in accordance with English Law and shall be subject to the English Courts exclusively.
5: If, within 5 working days of receiving your order, we find that we cannot honour it, we shall contact you and offer you alternative products or the option to withdraw the order.
6: The charge for delivery offered on our website, shall be determined by the weight of the order, its destination, and the carrier appointed by us, this cost is agreed by you by your acceptance in proceeding through the electronic checkout.
7: You acknowledge that for any goods that you order from us, that you are over the legal age (if any) for the purchase of such items, and that you can legally purchase these products in your country of residence.